Customer Care: +44 (0)1276 423945 (Monday to Friday 10am - 4pm) | Email: info@barefaceminerals.co.uk.

FAQ's

General 

Can I track my order?

We will always send you a confirmation email when you place an order via www.barefaceminerals.co.uk. Please login to your BareFace minerals online account to track the progress of your order. 

Should I receive order confirmation?

We will always send you a confirmation email when you place an order via www.barefaceminerals.co.uk. If you do not receive our email within 2 hours, please check your junk mail or spam folders prior to contacting us. Please also consider adding our email address info@barefaceminerals.co.uk to your trusted email list. 

Should I receive shipping confirmation?

We will always send you a shipping confirmation email when we have processed your order. If you do not receive our email within 2 days, please check your junk mail or spam folders prior to contacting us. Please also consider adding our email address info@barefaceminerals.co.uk to your trusted email list. 

How do I return an item?

For further information please visit our Arrange a Return page.

How do I contact BareFace minerals?

By Post:

BareFace Cosmetics Ltd

Unit 15a Watchmoor Trade Centre

Watchmoor Road

Camberley

Surrey 

GU15 3AJ


By Telephone:

01276 423945


By Email:

email@barefaceminerals.co.uk


What are your privacy and security policies?

For further information please visit our Cookie & Privacy Policy page.

What are your delivery charges?

For further information please visit our Delivery Information page.

Do you sell products wholesale?

Please contact us direct for further information wholesale@barefaceminerals.co.uk

Do you deliver to P.O Box addresses?

Unfortunately not. Most of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Do you deliver to my country? 

We deliver to almost all countries worldwide. Please refer to or Delivery Information page for further information.

Payment

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Which credit cards do you accept?

We currently accept all major credit cards including MasterCard, VISA, American Express, Switch / Maestro, Visa Debit, Delta and Electron.

Do you accept PayPal?

We do accept PayPal payments via our checkout or direct at paypal@barefacecosmetics.com

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Do your prices include VAT?

Yes, all prices shown on our website include VAT.

VAT is currently not removed from our products for customers outside the EU.  

Product information and Ingredients 

Do you test on animals?

Our products are NOT tested on animals and all carry the recognised cruelty free and vegan certification logos. Please visit our ‘No Animal Testing’ page for further Information.

Are your makeup products non-comedogenic?

Yes, all of our makeup is non-comedogenic (does not block pores) allowing the skin to breathe and function normally.

What is MICA and is it safe?

Mica is a natural mineral mined from the earth. We believe it derives from the Latin word ‘micare’, which means to shine. A high quality Mica is not an irritant and perfectly safe for use on the skin. 

 Mica has numerous uses in makeup. It helps create the shine and colour and is useful for creating natural ‘alive’ looking makeup that can be used for better contouring and coverage. Mica is what gives makeup those amazing sparkles and promotes the shimmer in most eyeshadows

Are your products Vegan friendly?

Our products all carry the recognised cruelty free and vegan certification logos. Please visit our No Animal Testing page for further Information.

Are your products safety tested?

Our products and ingredients have been assessed, approved and certified in compliance with the EU cosmetic Safety Directive 76/768 and EU Directive 1223/2009 that came into effect July 2013. All products are notified on the EU Cosmetics Products Notification Portal.

What is mineral make up?

Pure mineral makeup should contain 100% minerals such as titanium dioxide, zinc oxide, mica and iron oxide and be free of organic dyes, preservatives and fragrance. There are some brands that abide by this definition but there are still many adding other ingredients (like preservatives). Sadly, to legally label your product ‘mineral make-up’, all you need is the presence of some mineral ingredients, so please be diligent about reading your ingredient label. Recommended reading - what is mineral makeup

What are the benefits of mineral make up?

High quality mineral cosmetics are generally considered healthier for your complexion as they often contain less ingredients that might be irritating. Conventional makeup contains chemicals, oils and other additives that can either irritate sensitive skin or cause unnecessary breakouts. 

Pure mineral makeup binds to oils not water. This gives the makeup a natural water resistance and is much better for your skin than conventional cosmetics. Mineral products adhere to the natural oils in a person's skin and do not seep into the pores. High quality mineral foundations allow your skin to breathe while still offering protection. Because of the use of titanium dioxide in most mineral products, it's also an excellent SPF.

Recommended reading - what is mineral makeup

Is your mineral make up safe for all skin types?

Our products omit the use all of organic dyes, fillers, preservatives, alcohol and fragrance making them a much healthier choice than conventional make-up products. We promote our range for all skin types including combination and sensitive skin. All products have been assessed for sensitivity on a real-person test panel. Clients with acne, rosacea, eczema, birth marks and uneven skin tone use our makeup successfully. 

What is bismuth oxychloride?

Bismuth oxychloride derives from metal, most commonly obtained as a by-product of lead or copper smelting. Bismuth is a naturally occurring mineral; bismuth oxychloride is not. Bismuth oxychloride is a synthetics powder and a known irritant. It can cause rashes, itching and even encourage acne breakouts in people with sensitive skin. Our products do not contain bismuth oxychloride.

What does your ‘water resistant and perspiration proof’ rating mean?

Our products are guaranteed water resistant and perspiration proof for 40-80 minutes. This means if you are sweating heavily, swimming or have been caught in the rain our product will generally stay in place longer than more traditional make-up. Please note our mineral makeup is not 100% water proof - In order for a product to be truly waterproof it is necessary to add an oil or wax.

Are your products manufactured with all natural ingredients?

Our mineral blends are manufactured using only 100% naturally derived ingredients. All products are free from bismuth oxychloride, gluten, organic dyes, alcohol, preservatives and fragrance. Ingredients are purified to ensure products are efficient and fit for human use.

Are your products Halal friendly? 

All of our products are fully compliant with Halal requirements, none contain alcohol or animal derivatives. All of our make-up products also carry the recognised cruelty free and vegan certification logos and are completely gluten-free.

Are your products Gluten-free?

Yes, all BareFace mineral products are 100% gluten-free. 

Do your products contain parabens?

No, none of our make-up contains parabens.  Our mineral blends are manufactured using only 100% naturally derived ingredients. All products are free from bismuth oxychloride, gluten, organic dyes, alcohol, preservatives and fragrance.

Do your products have an expiry date?

Our mineral products do not have an expiration date. All are made from inorganic ingredients that do not support microbial growth. However, as a rule of thumb we advise using your product within 30 months of opening. Please follow the PAO guidelines found on each individual product label.

Do your products contain SPF?

All of our mineral foundations have a natural SPF rating of 15, offering broad spectrum UVA and UVB protection.

Where are your products manufactured?

All of our mineral cosmetics are manufactured in the UK. Our products and ingredients have been assessed, approved and certified in compliance with EU cosmetic safety regulations.

Are your cosmetic products organic?

All of our products are in-fact 100% inorganic. Meaning our ingredients cannot be grown or cultivated so do not harbour the growth of bacteria, thus negating the need for harmful chemicals, preservatives or pesticides.

Will your products block my pores?

No, our products have been formulated so as not to cause blocked pores. Our makeup is non-comedogenic (does not block pores) allowing the skin to breathe and function normally.

How will mineral make up perform on mature skin?

Our minerals possess light diffusing properties which serve to soften the complexion and instantly minimise pores, fine lines, wrinkles and imperfections making our cosmetic range ideal for mature skin. 

Will your makeup affect my acne?

All products are free from bismuth oxychloride, organic dyes, alcohol, preservatives and fragrance so will not irritate sensitive skin conditions like acne, rosacea or eczema. Additionally, our mineral make-up has been formulated so as not block pores (non-comedogenic) allowing skin to breath. Ingredients like titanium dioxide and zinc oxide which possess anti-inflammatory and anti-irritant properties also help aid the prevention of skin upset.

How does your make-up perform on sensitive skin?

Our products omit the use all of organic dyes, fillers, preservatives and fragrance making them a much healthier choice than conventional make-up products. We promote our range for all skin types including combination and sensitive skin. Clients with acne, rosacea, eczema, birth marks and uneven skin tone use our makeup successfully. 

Will your products cover birthmarks?

Yes, clients with acne, rosacea, eczema, birth marks and uneven skin tone use our makeup successfully. 

Will your products cover rosacea? 

Yes, clients with acne, rosacea, eczema, birth marks and uneven skin tone use our makeup successfully. 

Do your products contain any nano or micronized particles?

No, BareFace minerals do not contain nano or micronized particles.

Using our products

How do I apply mineral makeup?

Application advice is available on each individual product page. For a complete overview please visit our dedicated application advice page.

Can I wear facial moisturiser under my product?

Yes. Our mineral make-up is best applied to a moisturised skin. We recommend applying a facial moisturiser or primer to ensure full hydration. Minerals will sit better on hydrated skin, making application flawless.

How often do I need to wash my brushes?

We recommend cleaning brushes at least once a month with the exception of brushes used around the eyes. These should be cleaned at least twice a month to eradicate the build-up of bacteria and reduce the risk of infection. Severe acne, cold and sinus sufferers should wash their brushes more frequently. 

How do I wash my make-up brushes?

The best and most thorough method for cleaning your makeup brushes requires only water and baby shampoo.  Begin by running your brush under lukewarm water, rinsing all residual make-up. Keep brush facing downwards to avoid getting water into the area where the handle meets the head, as this can loosen bristles. Gently lather your brush with baby shampoo. After all excess make-up, dirt and oil has been removed, rinse thoroughly under lukewarm water. Wrap a small towel or cloth around the brush and pat dry. Lay flat and leave overnight to dry thoroughly.

Do I need to wear finishing powder?

Although not necessary, we do recommend finishing powder with our foundations. Light diffusing properties serve to soften your complexion, get rid of excess shine and set make-up in place longer.

Can I sleep in my makeup?

To ensure a healthier complexion and reduce the risk of irritation we advise you remove your makeup before bed. Although mineral makeup does not clog pores and is much safer than conventional makeup, we still advise you maintain a good skin care regime, which means resisting the urge to sleep in your makeup.

Can I exercise in my makeup?

Yes. Water resistant properties allow you to sweat, exercise and even swim with the added confidence of your make-up staying on longer throughout the day.